Usually – not much. If you have a good web hosting company and a good website design agency, then the process is usually predictable and painless. but there are a few things you want to consider before selecting a web design firm:

• Fixed-cost contracts versus per-hour billing
• Terms and conditions for rework
• Client communications
• Post-launch support

One of the standard sales practices in the web design space is to provide clients with as low a quote as possible - initially. You may get a low initial quote but at the end will be paying 50% or even more for “extras”. It is important to clearly discuss what is included in the quote and what is not.

Joomla Bliss offers our clients a fixed-cost contract where we commit to a mutually agreed budget for the entire duration of the project. This includes project management, training and post-launch support.

Another great advantage of working with a boutique web design firm like Joomla Bliss is the fact that we nurture and baby our clients. With larger agencies, after the first or maximum two rounds of corrections, clients are usually requested to invest more to get the job done exactly the way they want it. Joomla Bliss makes sure that at the start of the project we clarify all the requirements and discuss layout samples in good detail. And later, we do not charge for rework. We work until the client is fully satisfied with the results. 

If you are working with a larger web design agency, and if your project is not very lucrative for them, your communications with their project managers and account executives (yes, you will have to coordinate with both!) will leave much to be desired. With Joomla Bliss, on the other hand, you will enjoy nearly instant communication and outstanding customer support.

The same goes for post-launch support. With larger web design agencies, clients are usually required to sign up for an annual maintenance contract. Joomla Bliss provides free customer support for the first two calendar weeks after launching a website to the client hosting environment. This time is usually sufficient to clarify those issues that may have gotten overlooked during training (training is also provided as part of the contract at no additional cost).  If further maintenance or support are required, we offer highly flexible website maintenance SLA options.