Yes, before we start a website project, we create a project plan. We then request that the client review and approve it. Our payment schedule is tied to the project plan.

As a rule, a new website for a small business takes 2-3 weeks. For a medium business a new website takes about 2-3 months. As a service provider, we are financially motivated to complete the project on time. Most marketing folks find that getting their management to review and approve things ends up being the main challenge.